Banks Need to Meet Customers at Their Channel of Choice Rather Than Dictating the Experience.

Skip ad
Current Time 0:00
Duration -:-
Loaded: 0%
Stream Type LIVE
Remaining Time -:-
 
1x
205 Views

  • Thanks! Share it with your friends!

    You disliked this video. Thanks for the feedback!

avaya
Published
In the second of our four-part mini-series on the financial services industry, Peter Chidiac (Managing Director A/NZ) looks at the shift from ‘personalisation’ to ‘individualisation’, and why banks can no longer dictate experience, but must be present at their customers’ channels of choice.
Category
Avaya
Be the first to comment